The world of a travel manager is always hectic, to say the least.  Some managers are fortunate enough to have a team to accomplish the multiple tasks every day.  Some do this massive job alone.  Either way, a well-managed end-to-end travel program must incorporate all the same essential elements, whether the program is national in scope and a few million dollars or many millions and global.  Suppliers sometimes wonder why it’s difficult to get a foot in the door.  Or why the contract hasn’t been signed yet.  Or, more importantly, why the contract isn’t performing as expected.

In this session, suppliers will gain a greater understanding of what an end-to-end managed travel program looks like, the tasks that a travel manager juggles to support travelers and senior managers, the technology integrations that are essential for smooth end-to-end flow of data, and exactly the part a supplier plays in the overall travel program.

Cindy Shumate, session presenter, former GBTA Board member, and an experienced travel manager, will share insights from her 19-year career as she built and managed four significant travel programs – different products, different travel environments – but essentially similar programs in structure and function.